Frequently Asked Questions

We provide comprehensive travel documentation services across Europe, including visa recovery, overstay resolution, passport renewal, status correction, immigration documentation support, and liaison with immigration authorities. We handle all aspects of travel documentation to help you maintain legal status in European countries.

We provide services across all European countries, including both Schengen and non-Schengen nations. Our team has extensive experience working with immigration authorities throughout Europe, including Norway, Sweden, Denmark, Germany, France, Spain, Italy, and many others.

Global Travel Status Solutions has been providing professional travel documentation services for over 15 years. We have successfully resolved over 5,000 cases with a 98% success rate, making us one of the most trusted agencies in the field.

No, we are not a law firm. We are a professional service provider specializing in travel documentation and immigration procedures. While we work closely with legal advisors when necessary, we do not provide legal advice. For legal matters, we can refer you to qualified immigration attorneys.

You can apply through our online application form on the "Apply Now" page. Simply fill out the form with your details, upload any supporting documents, and submit. Our team will review your application within 24 hours and contact you to discuss your case and next steps.

Required documents vary depending on your specific situation and service needed. Generally, you'll need: valid passport, expired visa (if applicable), proof of current location, and any relevant immigration documents. Our team will provide a complete list of required documents after reviewing your initial application.

Processing times vary depending on case complexity, country requirements, and government processing speeds. Typical cases take 2-6 weeks, but some may be resolved faster or take longer. We provide regular updates throughout the process and work to expedite your case whenever possible.

While we have a 98% success rate and extensive experience, we cannot guarantee specific outcomes as final decisions are made by immigration authorities. However, we thoroughly assess each case before acceptance and only take on cases where we believe we can achieve a positive outcome.

Our fees vary depending on the service type and case complexity. We provide transparent pricing after reviewing your case during the initial consultation. All fees are clearly communicated before you commit to our services, with no hidden charges.

We accept various payment methods including bank transfers, credit/debit cards, and online payment platforms. Payment details and options will be provided when we send you the service agreement.

Yes, payment is required before we begin work on your case. This ensures we can dedicate the necessary resources and time to your application. We offer flexible payment plans for complex cases upon request.

No, our service fees cover our professional services only. Government fees, translation costs, courier charges, and other third-party expenses are additional and will be clearly itemized. We inform you of all expected costs before proceeding.

We offer full refunds if we haven't commenced work on your case. Partial refunds based on work completed may be available if services are terminated mid-process. No refunds are provided for unsuccessful cases due to factors beyond our control or for government/third-party fees already paid.

Yes, visa recovery is one of our core services. We can assist with recovering expired visas, working with immigration authorities to restore your legal status. The sooner you contact us after expiration, the better the chances of successful recovery.

Contact us immediately. Overstay situations require prompt action to minimize penalties and resolve your status. We specialize in overstay resolution and can guide you through the proper procedures to regularize your situation and avoid serious consequences.

Yes, we provide comprehensive passport renewal services. We handle all paperwork, coordinate with passport authorities, and ensure your renewal is processed efficiently. This is especially helpful if you're abroad and need to renew your passport.

Yes, we have extensive experience with Schengen visa matters, including recovery, extensions, and compliance issues. We work with authorities across all Schengen countries to resolve visa-related problems.

We provide regular updates via email and phone. You'll receive notifications at key milestones, and you can always contact us for status updates. We maintain open communication throughout the entire process.

Yes, our team speaks multiple languages including English, Norwegian, French, German, and Spanish. We can communicate in your preferred language to ensure clear understanding throughout the process.

Our office hours are Monday-Friday: 9:00 AM - 6:00 PM, and Saturday: 10:00 AM - 4:00 PM (Oslo time). However, we offer 24/7 email support for urgent matters, and our team monitors applications and inquiries outside regular hours.

Yes, we welcome in-person consultations at our Oslo office. Please schedule an appointment in advance to ensure availability. Our address is: Innspurten 11, 0663 Oslo, Norway.