Privacy Policy

How we collect, use, and protect your personal information

Last Updated: December 2024

1. Introduction

Global Travel Status Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website globalrepcenter.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Submit an application for our services
  • Contact us through our contact form
  • Subscribe to our newsletter
  • Register for an account
  • Communicate with us via email or phone

This information may include:

  • Full name
  • Email address
  • Phone number
  • Nationality
  • Current location
  • Passport information
  • Visa information
  • Travel documentation details
  • Supporting documents you upload

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent
  • Date and time of visit

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

  • Process your applications and requests
  • Communicate with you about your case
  • Provide customer support
  • Coordinate with immigration authorities on your behalf
  • Prepare and submit necessary documentation

3.2 Business Operations

  • Improve our website and services
  • Analyze usage patterns and trends
  • Prevent fraud and enhance security
  • Comply with legal obligations
  • Maintain records for business purposes

3.3 Communication

  • Send you updates about your application
  • Respond to your inquiries
  • Send administrative information
  • Provide customer service
  • Send marketing communications (with your consent)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Document processing services
  • Translation services
  • Legal advisors
  • IT service providers
  • Payment processors

4.3 Immigration Authorities

We may share your information with relevant immigration authorities and government agencies as necessary to process your applications and provide our services.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection
  • Secure file storage and transmission

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Typically, we retain application data for 7 years after case completion, in accordance with legal and regulatory requirements. After this period, we securely delete or anonymize your information.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a structured, commonly used format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations).

7.4 Restriction

You have the right to request restriction of processing of your personal information in certain circumstances.

7.5 Objection

You have the right to object to processing of your personal information for certain purposes.

7.6 Withdraw Consent

Where we rely on consent to process your information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at:

  • Email: info@globalrepcenter.com
  • Phone: +47 23 30 10 00
  • Address: Innspurten 11, 0663 Oslo, Norway

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Required for the website to function properly
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Global Travel Status Solutions

Innspurten 11, 0663 Oslo, Norway

+47 23 30 10 00

info@globalrepcenter.com

14. Complaints

If you believe your privacy rights have been violated, you have the right to lodge a complaint with:

  • Our Data Protection Officer (contact details above)
  • Your local data protection authority
  • The Norwegian Data Protection Authority (Datatilsynet) if you are in Norway
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